Civil Service Personality Practice Test

What strategy does the individual use to manage anger at work?

1. Taking a break

2. Taking deep breaths

3. Revising work methods

4. Talking to a colleague

The correct answer is: Taking deep breaths

Taking deep breaths is an effective strategy for managing anger in the workplace because it helps to calm the nervous system and reduce feelings of tension or stress. When a person feels angry, their body tends to respond with heightened physiological reactions, such as increased heart rate and rapid breathing. Practicing deep breathing allows the individual to redirect their focus, create a moment of pause, and regain control over their emotions. This technique is particularly useful in a work setting, where stressors can arise unexpectedly. By taking deep breaths, the individual not only lowers their immediate emotional response but also gives themselves space to process the situation more rationally. This approach is beneficial for maintaining professionalism and ensuring that decisions made during moments of anger are constructive rather than reactive. Other strategies might be effective as well, but they address anger management in different ways. For instance, taking a break can provide physical distance from the triggering situation, which can help but might not directly address the emotional state in the moment. Revising work methods may come into play after reflecting on the source of frustration but doesn’t directly serve as a short-term coping mechanism. Talking to a colleague may offer support and perspective but can be less effective if one is in an immediate state of anger that requires personal regulation first.